Decrease Deployment Time, Increase Controls, and Reduce IT Service Management Backlogs
Your IT Service Request catalog has hundreds of request tickets for IT infrastructure from development, testing, and QA. As the IT Service and Infrastructure managers, you are challenged with delivering quicker response times with scarce resources. Although you already have a virtualized environment, it may still take you days or weeks to setup new IT infrastructures. The end result is a massive backlog of request tickets in your IT service management system and unsatisfied users.
So how did one of the world's leading independent software companies deploy an on-demand model to decrease IT service processing from a 2 week response time to minutes by using a private cloud? How can a cloud include security, controls and automation to meet your policies and compliance requirements?