HP takes security very seriously. We aim to take immediate action to address serious security-related problems that involve our products or services.

Please report any suspected security vulnerability in an HP Helion Eucalyptus product or service to the HP Helion Eucalyptus security response team. You may use our GPG public key to communicate with us securely.

Contacting the security response team

When to contact

You should contact the HP Helion Eucalyptus security response team if:

  • You think there may be a security vulnerability in an HP Helion Eucalyptus product or service
  • You are unsure about how a known vulnerability affects an HP Helion Eucalyptus product or service

When not to contact

You should not contact the HP Helion Eucalyptus security response team if:

  • Your issue is not security-related
  • You require technical assistance
  • You need help upgrading packages due to security alerts

In any of these cases, please engage the HP Helion Eucalyptus team through our support portal.

What to send

When contacting the HP Helion Eucalyptus security response team, please provide as much information as possible about the issue and your system. If you need to send us any sensitive information, we encourage you to encrypt your message using our GPG public key.

Who reads mail sent to euca-security@hp.com

Only members of the the HP Helion Eucalyptus security response team, a restricted and carefully-chosen group of HP employees, will have access to material sent to the euca-security@hp.com address. No outside users can subscribe to this list.

How we respond

E-mail sent to euca-security@hp.com is read and acknowledged with a non-automated response as quickly as possible. For issues that are complicated and require significant attention, we will open an investigation and provide you with a mechanism to check the status of our progress.