Community

Online resources and discussions for self-supported clouds.

Free
Unlimited servers
No billing

Standard

Enterprise-class support for new and existing clouds.

$199
Per server / month
billed annually
  • Unlimited web support
  • Proactive security alerts
  • Advanced modules
  • Business hours support
  • Show all benefits

Premium

Around-the-clock access to accelerated cloud support services.

$299
Per server / month
billed annually
  • Unlimited web support
  • Proactive security alerts
  • Advanced modules
  • 24x7 support
  • Accelerated response
  • Show all benefits

Why HP support services?

HP is committed to making our customers and users successful. Our team of experts help customers design and deploy cloud solutions more quickly with greater success than going alone. Subscription customers receive:

  • Priority access to all software, updates/upgrades, and security advisories
  • Rapid response on critical bug fixes and security updates
  • Expert technical cloud support services regardless of cloud size
  • Flat pricing that eliminates unexpected cloud bills

Subscription benefits

  Community Standard Premium
Price Free $199
per server / month
$299
per server / month
Subscription term None Annual Annual
Flat pricing  
Unlimited web support
Proactive security alerts  
Customer portal access  
Support coverage Community Business hours1 24/71
Initial response time: high   4 hours1 2 hours1
Prioritized issue resolution  
SAN advanced modules  
 

1 Full details of support coverage and policies can be found online.

Security issues

If the issue you are reporting is a security one, please contact the HP Helion Eucalyptus security response team or submit a security bug.

If you choose to submit a security bug, please make sure that you are submitting a "security bug" or a "private bug". This will ensure that only you and the security team will have access to the bug.

More information about security