Eucalyptus Technology Preview Features Support Scope

Technology Preview Definition

Technology Preview features provide early access to upcoming product innovations, enabling you to test functionality and provide feedback during the development process.

However, customers and users should be aware that these features:

  • are not fully supported under Eucalyptus Subscription Level Agreements
  • may not be functionally complete
  • are not intended for production use

In some cases, this may be applicable to the entire cloud deployment depending on the subsystems affected by the feature in technology preview. As Eucalyptus considers making future iterations of Technology Preview features generally available, we will attempt to resolve any issues that customers experience when using these features.

Upgrade Compatibility and Support Scope

During the development of a Technology Preview feature, additional components may become available to the public for testing. Because Technology Preview features are still under development, Eucalyptus cannot guarantee the stability of such features. As a result, if you are using Technology Preview features, you may not be able to seamlessly upgrade to subsequent Eucalyptus releases.

While Eucalyptus intends to fully support Technology Preview features in future releases, we may discover that a feature does not meet the standards for enterprise viability. If this happens, we cannot guarantee that Technology Preview features will be released in a supported manner. Some Technology Preview features may only be available for specific hardware architectures.

The Eucalyptus Customer Success team may create bug reports on behalf of support cases filed by subscribed customers. These bug reports will then be forwarded to Eucalyptus Engineering as proposed for inclusion in a future release.

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