Eucalyptus Cloud Support Services
Eucalyptus Support Services provide a variety of options to help you ensure success with your on-premise cloud environment. In addition to the open source knowledge base, which includes documentation, articles, and FAQs, we provide support services dedicated to production deployments of Eucalyptus.
Based upon your support needs there are three support tiers available: Basic, Standard, and Premium.
PURCHASE OPTIONS
- Basic: web-only support, basic installation and configuration support, ongoing support with best-effort response times.
- Standard: 9x5* phone support, with a maximum of 4 hour response for critical issues
- Premium: 24x7 phone support, with a maximum of 4 hour response for critical issues
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Support Resources
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| Community Forum | ✓ | ✓ | ✓ |
| Community Wiki | ✓ | ✓ | ✓ |
| FAQ | ✓ | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ | ✓ |
| Documentation | ✓ | ✓ | ✓ |
| Web-based Issue Tracking | ✓ | ✓ | ✓ |
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Method of Access
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| Phone Access | 9x5* | 24x7 | |
| IRC Access | 9x5* | 9x5* | 9x5* |
| Web Access | ✓ | ✓ | ✓ |
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Response Time (SLA)
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| High | best effort | 4 hours | 2 hours |
| Medium | best effort | 1 day | 8 hours |
| Low | best effort | 2 days | 1 day |
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Support Resources
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* Our 9x5 support is 9am to 5pm, Monday-Friday Pacific Standard Time.
For more information on which package is best for your business, email support@eucalyptus.com or call 1 (866) 456-3822 (EUCA).
