Eucalyptus Support Services provide a variety of options to help you ensure success with your on-premise cloud environment. In addition to the open source knowledge base, which includes documentation, articles, and FAQs, we provide support services dedicated to production deployments of Eucalyptus.
Why Eucalyptus Support Services?
Eucalyptus is committed to making our customers and users successful. By subscribing to support services, customers receive:
- Priority access to all software, updates/upgrades, and security advisories
- Rapid response on critical bug fixes and security updates
- Expert technical support with standard or premium support tiers
Based on your needs there are two support tiers available:
- Standard: 9x5* phone support, 4 hour maximum response for critical issues
- Premium: 24x7 phone support, 2 hour maximum response for critical issues
|Web-based Issue Tracking||√||√|
|Method of Access||Standard||Premium|
|Response Time (SLA)||Standard||Premium|
|High||4 hrs||2 hrs|
|Medium||1 day||8 hrs|
|Low||2 days||1 day|
*Our 9x5 support is 9am to 5pm, Monday-Friday Local Time.