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Support Services - Premium Plan

Eucalyptus Support Services provide a variety of options to help you ensure success with your on-premise cloud environment. In addition to the open source knowledge base, which includes documentation, articles, and FAQs, we provide support services dedicated to production deployments of Eucalyptus.

Based upon your support needs there are three support tiers available: Basic, Standard, and Premium. Our support covers both the community edition of Eucalyptus as well as Eucalyptus Enterprise Edition.


Premium
Method of Access
Phone Access
Web Access
Response Time (SLA)
High 2 hours
Medium 8 hours
Low 1 day
Please tell us more about your environment
Approximate # of physical servers
Host OS distribution
Hypervisor
Company Name*
Contact Information

You will be contacted by one of our representatives within 24 hours, after we receive your information.