Support Services - Basic Plan

Eucalyptus Support Services provide a variety of options to help you ensure success with your on-premise cloud environment. In addition to the open source knowledge base, which includes documentation, articles, and FAQs, we provide support services dedicated to production deployments of Eucalyptus.

Based upon your support needs there are three support tiers available: Basic, Standard, and Premium. Our support covers both the community edition of Eucalyptus as well as Eucalyptus Enterprise Edition.

Basic	Standard	Premium

Method of Access
Phone Access
Web Access	✓
Response Time (SLA)
The Basic level of support provides best-effort response times, but does not provide response time guarantees.

Please tell us more about your environment
Approximate # of physical servers
Host OS distribution
Hypervisor
Company Name*
Contact Information	First Name*:
	Last Name*:
	Email*:
	Phone*:
	State:
	Country*:

You will be contacted by one of our representatives within 24 hours, after we receive your information.

Support Services - Basic Plan

Next Steps

Ways To Try Eucalyptus